(Beta Release: 26 April 2022)

  • Block your physical card

If your physical card was lost or stolen, you can block your physical card from within the Bettr app. Navigate to card settings, select physical card and press the “block card” button. Blocking your physical card is temporary and you can unblock your physical card at any time.

If you block your physical card, your Bettr digital card will still function normally.

If you have lost your device and are unable to block your physical card, then please connect with support for assistance.

  • Found your physical card again?

If you have found your physical card, you can unblock your card from within the Bettr ap. Navigate to card settings, select physical card and press the “unblock card” button. Your physical card will now function normally.

If you have lost your phone and are unable to unblock your physical card, then please connect with support for assistance.

  • Cancel your physical card

Should you wish to cancel your physical card, then navigate to card settings within the Bettr app, select the physical card and press the “block card” button. Once your card is blocked, the “cancel card” button will appear.

Tap the “cancel card” button to cancel your physical card (you cannot undo this).

Need Help?

If you have trouble with any of the steps above, please reach out to support for help.

Online chat

In-app chat

WhatsApp (or +27 744 704 621)

Email us: help@bettr.app

Or call us on:+27 87 250 3210

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